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Products delivery

The products delivery schedule is shown during the purchase order procedure and on the order confirmation sent by e-mail by Think Pink. In any case the products will be deliver within 30 days from the receiving date of the purchase order. The products will be deliver to the address specified by the customer on the purchase form.

 

Delivery to customer address

Products will be shipped to the address specified by the customer on the purchase order.

At the products picking up time, the customer will receive a confirmation e-mail by the courier in which is indicated the tracking number of the shipment through which could be possible to control every step of the way.

Deliveries will be made Monday to Friday, except for festivity, in office hours. The delivery is accomplished when the products are made available to the customer at the specified address.

In case of undelivered due to customer absence, the courier will leave a notice in which is specified the telephone number to contact in order to arrange the delivery. If the delivery will not be accomplished within 30 days from the first attempt of the courier the contract will be cancelled pursuant to article 1456 of Italian Civil Code. In case of purchase order cancellation Man Socks Italia srl will proceed to refund the customer, except for the shipping cost. The contract cancellation shall be communicated by e-mail to the customer.

 

Delivery disposals

The deliveries will be ruled as follows:

In case the delivery has not been made, or has been made in late, the customer could send a claim to Man Socks Italia srl. Man Socks Italia srl will processed the claim. If the delay is fault of Man Socks Italia srl and is not to ascribe to accident or force majeure:

  • Man Socks Italia srl will refund the amount paid by customer within 30 days from the receiving date of the claim;
  • In case of deliver with more of 20 days delay, Man Socks Italia srl will refund the shipping cost within 30 days from the receiving date of the claim, in case the customer wants to keep the product; on the contrary, when the customer wants to send back the product, Man Socks Italia srl will refund the entire amount paid by the customer within 30 days from the receiving date of the claim

 

In any of the previous case the amount to be refund will be communicated to the customer via e-mail.

The customer must check the condition of the product once delivered.

In case the package is clearly tampered with or altered, the customer may accepts “with reserve” the delivery, giving promptly notice to Man Socks Italia srl at shop@thinkpink.it .